Refund policy


IRI LUXE Return & Refund Policy



At IRI LUXE, we want you to love your purchase. If you are not completely satisfied with your order, we offer returns on eligible items under the guidelines below.

Return Eligibility

 

  • Return requests must be submitted within 14 days of delivery of the item.
  • Items must be unworn, unwashed, unused, and in their original condition with tags attached (if applicable).
  • Items must be returned in their original packaging.
  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale items
  • Clearance items
  • Gift cards
  • Items that have been worn, washed, altered, or damaged after delivery
  • Certain hygiene-sensitive items, including earrings and personal-use products (if applicable)

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the item and packaging
  • A description of the issue

We will review the request and work to provide a resolution.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method.
  • Please allow 5–10 business days for your refund to appear, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to an error on our part.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not been fulfilled or shipped.

After the cancellation window has passed, orders cannot be canceled. Once an order has shipped, please refer to our return policy.

Exchanges

At this time, IRI LUXE does not offer direct exchanges. If you need a different size, color, or style, please return your eligible item and place a new order.

Contact Us

 

If you have questions about your return or refund, please contact us through our customer support page. We are happy to assist you.


Thank you for shopping with IRI LUXE.